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Frequently Asked Questions

What is my order packaged in?

We ship orders all over Southern Ontario in custom designed insulated boxes with frozen gel packs to ensure you receive your food, refrigerator cold if not still frozen! Our box, insulation and gel packs are recyclable and of course, reusable!

What are the sous vide pouches?

  • Specifically made for sous vide cooking
  • BPA Free
  • Boilable and Freezable. Temperature Stable (No leaching of chemicals from the plastic!)
  • Recyclable
  • Not for microwave or oven use

When will I receive my order?

  • Place your order before 12:00 midnight on Thursday for delivery the following Tuesday.
  • Place your order before 12:00 midnight on Sunday for delivery the following  Thursday.

How much is shipping?

  • Shipping is $25.00
  • Local pick-up is FREE

What if I’m not home to receive my food delivery?

Not to worry! Our insulated boxes will keep your products refrigerator cold for up to 48 hours. However, once you are home, they should be removed from the box and placed into your freezer, even if they have started to defrost.

What is sous vide cooking?

Sous Vide Cooking is a relatively new cooking method, developed in France in the mid-1970’s.

To cut a long story short; food is vacuum-sealed in specially designed pouches, immersed in a water bath and slowly cooked at low temperatures. 

(Did we mention that the world’s top chefs use this cooking method in their kitchens?)

Because all of our products are vacuum sealed, they will never get ‘freezer burn’ while stored in your freezer. And the best part...you heat our products directly from frozen, still sealed in their pouches, in a pot of hot water. No prep, no fuss, no mess….no cooking!

Do I need a Sous Vide Immersion Heater-Circulator to heat my food?

Not at all! A pot of water large enough to hold your products and a method to heat the water is all you need...your stove works well!

Do I need a thermometer? 

A digital probe thermometer is handy to monitor the water temperature (we tell you a target water temperature), but is not essential.

Where do you purchase your meat?

We purchase our meat from Ontario farmers who ethically raise their animals without antibiotics, added hormones or animal by-products. These animals are pasture raised, and finished with non-GMO grains without corn. We do not purchase factory farm raised animals. You will taste the difference!

How can I tell if a pouch has lost its vacuum?

Ice crystals will have formed around the product in the pouch; there might be an obvious tear in the pouch; the product is loose in the pouch

What should I do if a pouch loses its vacuum? 

Do not put it into a pot of hot water. Defrost it, remove it from the pouch and then heat it on a gentle setting in your microwave oven, or over medium-low heat in a pot/sauté pan on your stove top.

What is the shelf life on your products?  

These products have an extended shelf life as they have been cooked sous vide. This means that if stored in your freezer, and pouch integrity has been maintained (ie pouches have maintained a tight vacuum seal), they will not experience freezer burn or degrade in quality for years.

Can I heat my products in the microwave?

Our pouches are not microwave safe. They are designed to be heated in hot water only. If you choose to heat in a microwave, defrost your product first, then remove them from the pouch before heating on a gentle setting. 

Can I heat multiple products at one time?

Yes! You will need to add approximately 5-10 minutes of heating time per additional product.